We strive to deliver you the best in quality and value.
We do not offer refunds or exchanges for a change of mind. Please make sure you are aware of all details before your purchase.
In the event the items arrive damaged or in an unsatisfactory condition, request your Return Authorisation number by emailing eternalartdesignsydney@gmail.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address where you can mail the product you would like to return.
To assure your refund/exchange please use a trackable mail service, we will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us
How long does delivery take?
All orders are shipped within 2-5 business days. If your order hasn’t arrived within the estimated delivery times, please contact our support team at eternalartdesignsydney@gmail.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes available.
I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, and we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and follows the information you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
Buyer no longer wants the items - this is the most common example, which we cannot honour if we want to continue offering great value at Eternal Art and Design. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
NOTE : Please understand that dried and preserved flowers are natural and will always vary in size or colour, as nature does. If a product is not in season or unavailable, we will list this on our items and will endeavour to substitute so that the overall design of the arrangement is true to the original intention.
Thank you for shopping at Eternal Art and Designs Sydney. We appreciate your business and have a lot of pride in the quality of our product. We want to ensure you are fully satisfied with your purchase. If you have any further questions, please send us an email and we will get in touch: eternalartdesignsydney@gmail.com